Comparing Citation HR?
Get More Done.Stay Compliant.
Staff issue, new hire or policy gap? Get the right answer from top-ranked employment lawyers, the documents ready to go and one platform to run it. No auto-renewal. No exit fees.
- Top-ranked employment lawyers
- ISO 27001 certified
- Australian data
Backed by Cowell Clarke's top-ranked employment lawyers
- Best Law Firms Australia 2027 Employment Law, Sydney
- The Best Lawyers in Australia 2027 Employment Law
- Doyle's Guide 2026 Employment Lawyers, NSW
Side by side
HR Command and Citation, compared
Taken from Citation's own published pages. The source is named under each row.
| HR Command | Citation | |
|---|---|---|
| Who answers the advice line | Top-ranked employment lawyers | Citation says its "dedicated HR consultants are all experienced human resources and IR professionals", backed by lawyers at Citation Legal. Its help centre also lists qualified solicitors among the people who staff the line.HR Advice Line page ยท Welcome to Citation HR |
| Price | Published on our website. Plans from $2,500 a year (ex GST)Our pricing | "We don't publish a standard price list." Quoted on business size and HR needs.Pricing page |
| Contract term | No auto-renewal and no exit fees | 12 or 36 months, billed monthly. No month-by-month option.Citation HR help centre |
| Renewal | No auto-renewal | Renews automatically. Cancelling needs at least 60 days' written notice before your anniversary date.Citation HR help centre |
| Leaving early | No exit fees | "You will be required to pay out the remainder of your current term."Citation HR help centre |
| WHS support | WHS Registry for incidents, hazards and inspections, in the platform (software, not WHS advice) | "Citation HR do not provide health and safety support." WHS is a separate Citation Safety service.HR Advice Line page |
Citation information is from citationgroup.com.au and the Citation HR help centre, checked 17 October 2026. Their terms may change. Check your own contract, which may differ.
Read the fine print
What Citation's help centre says about leaving
Taken from Citation HR's own help article on cancelling. If you're a client, check your own contract and note your anniversary date.
Fixed terms only
"Citation HR does not offer subscriptions with a month-by-month term."
It renews itself
Subscriptions of 12 or 36 months renew automatically for the same length if you miss the notice window.
Two months' notice
A "minimum of 60 days' written notice (2 months) prior to your anniversary date".
Leaving early costs
"You will be required to pay out the remainder of your current term and any other outstanding fees."
Source: How can I cancel my Citation HR subscription?, checked 17 October 2026.
Everything in one place
Advice, documents and the platform to run them
An advice line on its own only gets you so far. HR Command gives you the advice, the documents to act on it, and the platform to run your HR from hire to exit. It works alongside your payroll software.
Advice
- Workplace Advice Line: answers from top-ranked employment lawyers
- HR Guides: step-by-step pathways for the tricky situations, with the documents attached
- Document Reviews: send a letter or document to colleagues for comment before it goes out
Documents
- Contracts, policies and letters: drafted by top-ranked employment lawyers and kept up to date as the law changes
- Custom Template Builder: start from ours or upload your own, with conditional clauses and AI contract scanning
- Document Digitiser: turn any PDF or Word form into a secure online form with e-signing
- Position Descriptions and Correspondence: ready to send, in your branding
Hiring and onboarding
- Recruitment: manage candidates in one place
- Pre-screening: police checks, WWCC, work rights, qualifications and referees, before the contract goes out
- Candidate onboarding: one link collects personal details, TFN, super, bank and ID, then signs everything
- Collections: send document and task packs to one person or hundreds, and track reads, acceptances and signatures
People and compliance
- Employee self-service: staff update their own details, sign documents and complete tasks
- HR Calendar: probation, contract end, visa, leave and anniversary dates synced to Outlook or Google Calendar
- Policy reissue: push a policy out again and track re-acknowledgement
- Org chart, Groups and User Management: with control over who can apply saved signatures
Safety and training
- WHS Registry: incidents, hazards and inspections, logged alongside your HR records
- Learning Centre: compliance training with completion tracking
- Asset Registry: track who has which laptop, phone, card or key
Communication and workflow
- Announcements, team messages and surveys: reach staff without another app
- Workflow tasks and notifications: nothing falls through the cracks
- Xero integration: connect HR Command with your accounts
- Rosters, timesheets and leave
- Automated underpayment checker
- Performance management
- Investigations platform
Plans from $2,500 a year (ex GST). The price is on our website. See pricing
Our advice and documents are backed by Cowell Clarke, ranked Tier 1 for Labour and Employment Law in Sydney (Best Law Firms Australia 2027). ISO 27001 certified. Your data stays in Australia.
No claims cover. On purpose.
Advice that backs you, not a policy
Citation offers an Advice Promise that covers certain claims. We don't sell claims cover, and that's deliberate. It means our lawyers' advice is about one thing: the best outcome for your business.
Advice built around your outcome
There's no claims policy in the background, so the advice is shaped by the law and your situation, nothing else.
No going soft to play it safe
Paying someone out to make a problem go away isn't always the cheap option. It can cost more than it should, and invite the next claim.
We hold the line when you're right
If the law is on your side, we'll tell you straight and help you stand your ground, with the right process and the documents to back it.
Switching from Citation?
Bring your documents. A law firm will check them.
Switch to a paid annual HR Command plan and a desktop audit by our employment lawyers is included. They review your key HR documents and tell you what to fix first.
Included when you move to a paid annual plan from another HR advice provider. Scope as listed.
- 4 employment contracts checked against the law and your awards
- 4 modern awards and the position descriptions that sit under them
- Your top 10 HR documents reviewed, with the high-priority fixes flagged
Free, no obligation
Talk to a lawyer about a live staff issue
Dealing with something right now? Tell us what it is. We'll set up one free Workplace Advice Line call so you can hear the difference for yourself.
- One complimentary call, about a real issue
- Answers from an employment lawyer
- For an issue you're working through, not an emergency
Prefer to talk now? Call 02 9000 1891
Business hours, 8am to 6pm weekdays. One free call per business. Free calls don't cover urgent matters. Clients get urgent matters answered, usually within a 3-hour business window.
Questions
Common questions
Can I leave a Citation HR contract early?
Citation HR's help centre says you "will be required to pay out the remainder of your current term and any other outstanding fees". Subscriptions are 12 or 36 months. Your own contract may differ, so check it.
How much notice does Citation need?
Its help centre asks for a minimum of 60 days' written notice before your anniversary date. Miss it and the subscription renews for another term.
Does Citation's advice line use lawyers?
Citation says its advice line consultants are experienced HR and IR professionals, backed by lawyers at Citation Legal, and its help centre lists qualified solicitors among the line's staff. HR Command's Workplace Advice Line gives you answers from top-ranked employment lawyers.
How much does Citation HR cost?
Citation says it doesn't publish a standard price list and quotes on your business size and HR needs. HR Command plans start from $2,500 a year (ex GST), and every price is on our website.
Does HR Command auto-renew or charge exit fees?
No. There's no auto-renewal and no exit fee, on any plan.
How do I switch from Citation?
Find your anniversary date and give written notice at least 60 days before it. Then talk to us. When you move to a paid annual plan, a desktop audit of your key documents by our employment lawyers is included.